Q1.How do I pay for an order?
A1.To pay for your order on AliExpress, follow the steps below:
1) Select the order and click the "Pay Now" button
2) Choose your preferred payment method on the checkout page
AliExpress supports Visa, MasterCard, Maestro Debit Card, Western Union, and wire transfer via banks. To learn more about payment methods on AliExpress, please refer to http://help.aliexpress.com/payment_faq.html.
For your reference, please check the below order amount that different payment methods support:
Q2.How does AliExpress protect my payments?
Pay securely with your credit card without exposing your details.When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).
We verifies the credit card details for every transaction. You will only be asked to ship the order after we confirm payment is received.
Q3.How long does it take for my order to be delivered?
A3.Generally, orders are delivered within 3 - 60 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.
If the buyer did not receive the goods (goods still in transit) even after being shipped by the supplier, the buyer needs to contact the supplier negotiate a longer shipping period.
If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Refund Request.
Q4.How do I cancel an order?
How do I cancel a paid order?
A4.You can cancel your paid order before the supplier ships it. You also need to contact the supplier and reach an agreement to cancel the order. To cancel your order online:
1. Sign in to My Orders
2. Click the Cancel Order button of your order
3. Click \'Request Order Cancellation\'
If you choose the first or second reason, the order will be cancelled due to buyer\'s fault and the supplier will not be punished. However, if you choose any other reasons and choose Yes option to submit a complaint against the supplier, your supplier will be punished and the related product will be removed from AliExpress.
If an agreement is reached, the supplier will not ship the order and the transaction will be cancelled automatically.
If no agreement is reached, the supplier will continue to ship the order.
Tip: To ensure the correct items are ordered, we suggest that you read the products\' detailed description carefully before ordering. If unsure, you can also chat with the supplier in real-time by clicking \'Chat now!\' or send them a message by clicking \'Contact Now\'.
I want to cancel the paid order, but there is no Cancel Order button
Please note that if you paid by credit card, the Cancel Order and Request Order Cancellation buttons will be available after 24 hours since you paid because the payment will be verified by our system within 24 hours.
However, before you submit the cancellation request, you can contact the supplier to prevent the order being shipped out.
How to cancel an unpaid order?
Please note that we are updating the Cancel Order function for unpaid orders.
During this period of time, you no longer need to manually cancel your unpaid order, because it will be automatically cancelled if you dont make a payment within 20 days of order placement.
Q5.Why did my payment fail?
A5.If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed
Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
The 3-D security code failed
Please make sure that:
1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.
2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.
If your order has been closed for security reason, your payment will not be deducted by AliExpress. However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.
In the future, to avoid order cancellation, please follow the below steps to submit a claim:
1. Login Transactions and locate the order that has been closed for security reason
2. Click "View Details" and click "Want to Claim"
3. Submit the below necessary documents and it will be followed up by our Order Verification Team accordingly:
?A copy of your personal ID or passport if you used a personal credit card for the transaction; a copy of your business registration if you used a company credit card
?A copy of both sides of the credit card use
?A copy of the bank statement for the credit card used
In order to keep your credit card information confidential, you can cover some of your credit card numbers. However, please keep the last four numbers and your name clear enough.
Once your credit card information is verified, you can replace your order.
Under very specific condition, if the payment has been deducted, the refund will be made to your original account within 7-10 business days.
We totally understand your hesitation to provide the required information out of privacy concern. However, with the user significant growth, we will have to take stringent measures to protect the authenticity and safety of our services. These security measures sometimes check some good users. Please do not take it personally.
As the network model, we are unable to communicate with each of our customers face to face. As a result, it is needed that our customers provide the necessary information online, so to proceed this verification.
We believe that you can understand that this check is to ensure that our website is a safe trading market place both for you and your business partners. Rest assured that this security check is strictly confidential, thus your information has not been seen and will not be seen by any third party. However, if you still have any concern, you can hide some information such as the middle digits of your card number.